1How Our Try & Buy Returns Work
Dormly ka model hi aisa hai — aap pehle try karo, phir kharido. Returns actually hamare model ka core feature hai, penalty nahi: • Delivery ke waqt hi delivery partner se items return kar sakte ho — koi questions nahi • Sirf wahi items charge hoti hain jo aap rakhte ho • Returns ke liye koi extra charge ya penalty nahi lagti
2At Delivery — Zero Questions Asked
Delivery ke samay: • Items try karo (delivery partner wait karta hai — approx. 15–20 minutes) • Jo items pasand aayein, woh rakho • Baki sabko delivery partner ko waapis kar do • Payment sirf retained items ke liye hogi
3Post-Delivery Refund Cases
Agar delivery complete ho gayi hai aur baad mein issue aaya: ✅ REFUND ELIGIBLE: • Item clearly damaged ya defective tha jo delivery ke waqt visible nahi tha • Wrong item delivered hua • Item description se significantly alag tha ❌ NOT ELIGIBLE: • Change of mind after delivery completion • Item bina original tags ke ya used condition mein • Return missed hone ke baad (delivery partner chala gaya)
4How to Claim a Refund
Eligible refund ke liye: 1. Delivery ke 24 ghante ke andar humse contact karo 2. Order ID aur issue ki details share karo 3. Images/video share karo agar damaged/wrong item hai 4. Hum 1–2 business days mein review karenge 5. Approved refunds 3–5 business days mein original payment method par process hongi
5Payment Disputes
Agar aapko laga ki galat charge hua: • Hamare in-app support ya email par contact karo: refunds@dormly.in • Order details aur issue clearly describe karo • Hum har dispute ko fairly investigate karte hain
6Pre-Launch / Beta Users
Beta testing period ke dauraan (jab tak app publicly live nahi ho jaata), hamari team direct support provide karti hai aur har case individually handle kiya jata hai. Agar aap beta user hain, please directly contact karo: support@dormly.in
7Contact for Refunds
Refund requests ke liye: Email: refunds@dormly.in In-App: Help > Raise a Ticket Working hours: Monday–Saturday, 10 AM – 7 PM IST Hum 24 ghante ke andar response dete hain.